Refund policy
Return & Refund Policy
At Empressive Growth, customer satisfaction is our top priority. We take great pride in offering high-quality, handcrafted products. If you’re not completely satisfied with your purchase, please review our return policy below for details on how we can assist you.
Eligibility for Returns
- Due to the nature of our products, returns are only accepted for items that remain unopened, unused, and in their original condition.
- Return requests must be made within 7 days of delivery.
- Items that have been opened, used, or damaged after delivery are not eligible for return due to hygiene and safety reasons.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Sale or promotional items
Refunds
- Refunds are issued only for eligible returns. Once we receive and inspect your returned item, we will notify you of your refund status.
- Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
- Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged item received).
Exchanges
- At this time, we do not offer exchanges for our products.
Return Process
- Contact Us: Email us at [Your Email Address] within 7 days of receiving your order. Please include your order number and the reason for your return request.
- Return Authorization: If your return is approved, we will provide you with the return shipping address and instructions.
- Ship Your Item: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure safe delivery.
- Inspection & Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
For any questions regarding returns or refunds, please contact us at info@empressivegrowth.co.